Shipping And Refund Policy

Shipping Information:

New Zealand:

• Enjoy free shipping on all items!
• Fast delivery time of 2-4 business days.

Australia:

• Regular: $10 (Free for orders over $80) – Estimated delivery in 10-15 business days
• Courier: $25 – Estimated delivery in 5-10 business days
• Express: $50 – Estimated delivery in 4-6 business days

USA and Rest of the World:

• International Air Post: $20
• International Courier: $50

Important Notes:

• Please double-check and ensure your shipping address is correct.
• We will send you an email confirmation when your order is received, followed by another email with tracking information once your order has been shipped.

Delivery :

• We utilize New Zealand Post for secure, non-signature-required courier services.
• Orders are processed swiftly, within 1-2 business days.
• Enjoy fast delivery within New Zealand: Receive your order in just 2-4 business days.
• For our customers in Australia and the rest of the world, the estimated delivery time is 4-20 business days.

Please Note: Due to Covid-19, your shipment may experience delays. We appreciate your understanding during these uncertain times.

Packaging:

• Your order will arrive in a plain, black, home-compostable courier bag like displayed in the image below (click to enlarge).

Credit Card Statement:

• If you pay by Stripe at the checkout your credit card statement will display: Prd-Shp-NZ
• If you use PayPal your credit card statement will display: Paypal *psnz

Returns:

• For hygiene reasons, we do not accept returns on face masks or opened/used cosmetics.
• If you encounter any issues with your order, please contact us at [email protected] or use the contact form by clicking here.
• Refunds are eligible for unused items in their original packaging, as long as you inform us within 14 days of receiving the item.
• After notifying us, you have an additional 14 days to return the items to us.
• Customers are responsible for covering return postage costs and ensuring the safe transit of items.
• Refunds will be issued within 14 days after we receive and verify the returned items are in a resaleable condition, using the original payment method.

Return Address:
Pride Shop Returns
PO Box 17440
Karori
Wellington 6147